What do I do if the parcel I receive is damaged?
- Please refuse the delivery and contact us right away of the issue.
- If you already accepted the delivery, you will have to notify the delivery service of the issue right away.
- You will have to report the damage in any case yourself first, before we can act on your behalf. Please send an email with details of the damage to Kontakt@fc-moto.de.
- With that information, we will be able to initiate an investigation request for you.
- We will notify you about how we will proceed in terms of compensation or the dispatch of new goods, once the investigation is completed.
Which parcel service are you using for?
- We use DPD as our shipping partners.
DPD will hand over the parcel to the national mail service of the destination country, who will then be responsible for the final delivery.